Shipping & Returns

 

Shipping Information

Thank you for visiting and shopping at Earth-Seed.com. Here are the terms and conditions that constitute our Shipping Policy.

Although we are located in Ghana, West Africa, we have a warehouse in Houston, Texas and we ship world wide.

Shipping Policy

Shipment processing time

All orders are processed within 2 business day. Orders are not shipped on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a couple days. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

The body wash and shea butter products ship from our warehouse in the States.  Shipping rates are based on current United Postal Priority Mail rates and will be quoted at check out.

Shipment to House addresses P.O. boxes

Earth Seed.com ships to all addresses within the first 52 states of the U.S.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Personal orders will NOT attract any customs or duties, but will attract normal sales taxes.

Damages

Earth-Seed.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

 

Easy Returns & Refunds

If you are not entirely satisfied with your purchase, no problem, return it.

Returns

You have 45 calendar days to return an item from the date it was sent.

Your item is expected be used, otherwise you would not know that you did not like it.

Refunds

Once we receive your item, we will notify you that we have received your returned item, then we will issue a refund within 24 hours.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable.

Contact Us

If you have any questions on how to return your items, please contact us.