Shipping & Returns
Thank you for visiting and shopping at Earth-Seed.com. Here are the terms and conditions that constitute our Shipping Policy.
Although we are located in Ghana, West Africa, we have a warehouse in Houston, Texas and we ship world wide.
Shipment processing time
All orders are processed within 2 business day. Orders are not shipped on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a couple days. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
The body wash and shea butter products ship from our warehouse in the States. Shipping rates are based on current United Postal Priority Mail rates and will be quoted at check out.
Shipment to House addresses P.O. boxes
Earth Seed.com ships to all addresses within the first 52 states of the U.S.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Personal orders will NOT attract any customs or duties, but will attract normal sales taxes.
Earth-Seed.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Easy Returns & Refunds
If you are not entirely satisfied with your purchase, no problem, return it.
You have 45 calendar days to return an item from the date it was sent.
Your item is expected be used, otherwise you would not know that you did not like it.
Once we receive your item, we will notify you that we have received your returned item, then we will issue a refund within 24 hours.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you have any questions on how to return your items, please contact us.