Shipping & Returns

 

Shipping Information

Thank you for visiting and shopping at Earth-Seed.com. Here are the terms and conditions that constitute our Shipping Policy.

Please bear in mind that we are located in Ghana, West Africa, but we ship world wide. Furthermore, starting July 7, 2018, our biggest selling items (the body wash, and shea butter) will be shipped from our U.S. based warehouse.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1 business day. Orders are not delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a couple days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

  • Deliveries made within 24 hours, except weekends or holidays.
  • Goods will be delivered by an Earth Seed courier.
  • There is a flat rate of Ghs 8.00 in Accra, Ghs 25.00 outside of Accra.

USA & International Shipping Policy

We ship world wide.

Shipment processing time

All orders are processed within 2 business day. Orders are not shipped on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a couple days. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

The body wash and shea butter products ship from our warehouse in the States.  Shipping rates are based on weight and speed and will be quoted at check out.

Shipment to P.O. boxes or APO/FPO addresses

Earth Seed.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Earth Seed.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Please note, this applies to large orders where you are receiving directly from our factory in Ghana. Otherwise, there will be no additional custom, duties or taxes.

Damages

Earth-Seed.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

 

Easy Returns & Refunds

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 30 calendar days to return an item from the date you received it.

Your item may be a bit used, otherwise you would not know that you did not like it.

Refunds

Once we receive your item, we will notify you that we have received your returned item. 

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us.